Help & Support

Here to help. Always.

How to Reset Cloud A7 Mini When It Stops Responding

If your Cloud A7 Mini becomes unresponsive:

Refresh your browser or restart the app.
Clear your browser cache if the issue continues.
Check your device’s local storage. Low capacity can affect syncing.
Avoid force-closing your tab or app during a simulation to prevent data loss.

If issues persist, report the device and problem to support.

Running Your First Simulation in Qont Main Mode

Log in and go to your Main Account.
Choose the model you’ve purchased.
Enter your data into the fields.
To adjust settings, return to your Main Account page.

Once filled, the simulation processes automatically and displays results.

How to Export Simulation Results to PDF or CSV

Complete your simulation.
Click the Download button.
Choose either PDF or CSV.

Your file will download instantly and include all input and output data.

Switching Between Simulation and Configure Mode

Qont uses Configure Mode:

Tap Configure to rename or hide fields.
This customizes the layout and improves engine understanding.

Use Configure Mode before running your simulation.

How to Enable Camera Permissions for QontVision

To use your camera:

Accept the permission prompt, or
Manually enable camera access via device or browser settings.

QontVision won’t work without access to your camera.

What to Do if Your Simulation Always Scores 0 or 100

Contact support by email.
Provide your scenario details.
We’ll investigate and may offer model credits or an upgrade if needed.

How to Upgrade Your License or Buy New Models

Individuals: Visit the store and purchase new models.
Enterprises: Contact a Qont representative for onboarding and upgrade support.

Recovering Your Account If You Forget Your Login

Use the password reset tool.
If needed, update your email.
For manual help, contact support to verify ownership.

Fixes for Cloud A7 Mini Not Syncing with the Platform

Try the following:

Close and reopen the app.
Run a dummy simulation.
Ensure your Cloud A7 Mini is powered and nearby.

How to Edit or Hide Fields in Configure Mode

Enter Configure Mode.
Tap a field to rename or hide it.
Changes apply instantly to your simulation layout.

Troubleshooting QontVision Scanning Failures

Blurry? Reset your camera.
No detection? Retake the scan or send it to support.
If your device type isn’t supported, notify us and we’ll update the model and issue a bonus.

Minimum Device and Browser Requirements

Use any modern, up-to-date browser or mobile app. Outdated devices may have limited functionality.

13. Why Templates Cannot Be Saved in Qont

Qont does not store user data, so templates can’t be saved. All data stays local to your device.

Using Smart Login Across Multiple Devices

You can log in from any device using Smart Login — your license and tools sync automatically.

What to Do if a Simulation Field Disappears

Refresh the page.
Check Configure Mode.
Contact support if it continues.

How to Verify if a Simulation Was Processed Correctly

Check the engine’s checkpoint history.
Make sure inputs were accepted.
Re-run the simulation if needed.

Printing Simulation Results from Qont

Download your results (PDF or CSV) and print from your device.

What Happens If the Platform Crashes Mid-Simulation

Local data may be lost, depending on your device.
Account data is never lost.
Restart and re-enter your simulation if needed.

Are There Usage Limits on Simulations?

No. There are no daily limits or usage caps for any account type.

Do You Need to Input Personal Data for Simulations?

Only the data relevant to the scenario is required. Personal details are not necessary unless directly related to the risk model.

Can Simulations Be Run Offline?

Yes, the Qont platform supports offline simulation execution.

Can QontVision Scanning Be Used Without Internet?

Yes. Scanning and analysis features in QontVision work offline.

Where Uploaded Files Go and How Privacy Is Handled

Uploaded data stays locally on your device and is deleted upon system reset.

Running Simulations in Sensitive Sectors

There are no automatic blocks or warnings. Simulations run the same regardless of sector.

How to Share Simulation Results with Others

Download your result.
Go to your account feed or Social Connect.
Share to your selected group.

What Happens if You Enter False or Random Data

Simulations will still run. The platform does not block or flag false inputs.

Editing a Simulation After It’s Run

You cannot edit a completed simulation. You must start a new run.

Timeline Builder vs Scenario Deck — skipped per your request.

How to Request New Fields or Features

Use Configure Mode to modify fields.
If that’s not enough, wait for a new model release.

How Risk Scoring Is Determined in Qont

Scores are based on:

Input labels
Scanning
Historical data
Mitigation steps
Potential impact

Can Multiple Users Access One Account Simultaneously?

Yes. Two devices can access the same account, but concurrent editing is not recommended.

Fixing Freezes During Simulation Input

Wait or refresh. If this happens often, contact support.

How to Back Up Inputs or Simulations Manually

Download your simulation output (PDF or CSV) for backup or offline storage.

Difference Between Configure, Compare, and Voice Modes

Configure: Edit/hide input fields
Compare: Review historical runs
Voice: Listen to your data read aloud

Submitting Simulations on Behalf of Others

Yes, allowed. No ID is required.

Accepted File Types and Upload Limits

All file types are accepted. There are no restrictions on format or size.

How to Delete Uploaded Files or Inputs

Click the X, replace the file, or refresh the form.

Where Simulation and Account Logs Are Stored

Simulation logs are stored locally on your device
Account activity is stored in your dashboard

How to Activate Voice Mode and Hear Simulation Results Aloud

After your simulation finishes, simply press the Voice Read Aloud button. Your results and relevant data will be read aloud by the system. This feature works after results are generated, and is available on compatible devices.

What Happens If You Enter Conflicting or Incomplete Data in a Simulation?

Qont does not check for conflicting or incomplete data before running a simulation. The system will process whatever is entered and deliver results regardless of completeness or consistency.

Can You Pin or Favorite Frequently Used Fields or Modules?

Currently, users cannot pin or favorite any fields or modules for quick access. This feature is not yet available.

How to Check if Your License or Model Needs Renewal

To view the status of your license or model:

Go to Account > Coverage or Manage Funds.

Here you can see expiry dates, renew, or upgrade as needed.

Hiding Sensitive Data On-Screen During Simulations

Qont does not currently offer any built-in privacy display or lock-view function. Exercise caution when running simulations in public or shared environments.

How to Request Support When Something Goes Wrong

Every account holder gets access to an internal support line. Use the support feature in your dashboard or help center for direct assistance.

What to Do if Two Simulations Give Different Results from Similar Data

If you notice major differences in scores for similar data, report it through support. You may be eligible for free model upgrades or bonus packages.

Using Qont Tools Across Multiple Brands or Sectors

All Qont models and sectors can be accessed with one account. No need for multiple logins—manage everything from a single dashboard.

If You Lose Access to Your Email but Still Have Account Access

Qont offers robust reset and recovery tools. If you lose email access, you can easily reset or change your email through account management, or get help from support.

Are There Any Regional or Jurisdictional Restrictions on Use?

No. Qont products and models can be used in any country or region without restriction.

Can Users Disable Visual Scoring or Animations?

There are no distracting visual scoring animations in Qont. There is no option to disable visuals, as they are intentionally minimal.

How to Download a Full Mitigation Summary for Financial or Crisis Simulations

You can access a mitigation summary by clicking the Download button after your simulation, or copy and paste the results and timeline for your own use.

Adding External Links or Documents to Your Simulation

Users can add external links or attach documents directly within the data input section of any simulation.

How to Clear or Reset Fields Before a New Simulation

The Clear button resets your simulation history logs. Fields must currently be cleared manually before starting a new simulation.

Can You Use Voice Input Instead of Typing?

Voice input is not yet available, but support is being developed for Apple and Google devices.

Will Qont Run on Slow or Outdated Devices?

Qont is lightweight, but performance may lag on outdated devices. There are no automatic fallback or warnings; users will simply notice slower speeds.

Can You Switch Between Dark Mode and Light Mode?

No. Dark mode and light mode toggling is not available in Qont at this time.

Viewing a Breakdown of Your Simulation Score

Simulation score breakdowns are shown by phase, category, and score values in the results area.

Are There Hidden Fees or Paywalls in Qont?

No. There are no hidden costs or upgrade prompts. Optional purchases for hardware or model upgrades are clearly shown. Only family and enterprise users may see special package pricing.

How to View Your Simulation History

Your run and activity history appears in the Log History section below the main simulation area.

How Are Model Update or Renewal Notifications Delivered?

Users receive notifications about updates or renewals via both email and dashboard alerts.

What Happens If You Close the Tab/App Mid-Simulation?

Some information may be saved in Log History, but unsaved local input data may be lost.

Can You Pause a Simulation and Continue Later?

There is no formal pause feature. Users may close the browser or tab to leave, but only log history may retain partial progress.

Duplicating Previous Simulations to Rerun with Edits

Users can duplicate any previous simulation and edit it before rerunning, saving time on repeat analysis.

Where to Find Built-In Tutorials or Guides

All tutorials and guides are available in the Help Center. Search by keyword or browse featured topics.

If Your Device Is Lost or Stolen, How to Secure Your Account

Submit an account request and a Qont representative will call to verify your identity and help you secure or recover your account.

Running Simulations in Multiple Sectors from the Same Account

Yes, users can run simulations in all available sectors (health, finance, logistics, etc.) under a single account.

Is There a Dedicated Qont Mobile App?

A mobile app is currently under development and may be available to a select group of users only. For now, use the browser version.

Can You Set Up Two-Factor Authentication (2FA)?

Two-factor authentication is not available at this time.

Where to Find Error Code Meanings and Fixes

To troubleshoot an error code:

Copy and paste it into the Help Center search bar,
Or email support for direct assistance.

Can You Use Qont in Multiple Languages?

Yes. The platform supports multiple languages. (Switching instructions provided in the main settings or language bar.)

How to Delete Your Account or Get a Copy of Your Data

Go to the Account Management tab to delete your account. To obtain your data, request it through support or manually copy from your dashboard.

How to Invite Family or Coworkers to Your Account or Workspace

Add users to your group in your Qont dashboard to share account access and manage collaborative simulations.

How Are Updates and New Features Delivered?

Updates and features arrive automatically. Release notes and announcements are posted in the dashboard and sent by email.

Is It Safe to Use Qont on Shared or Public Computers?

Yes. Qont is safe for use on public or shared devices.

Common Reasons a Simulation Fails to Complete

Fake or random data
Blurred, incomplete, or meaningless inputs

Customizing Your Dashboard Layout or Interface Colors

Users can customize their dashboard layout. (Specify how, e.g., drag-and-drop or settings — please confirm if you want further detail.)

Are Simulation Results Reviewed by Staff?

No. Results are encrypted and private to each user; staff do not review or monitor simulation outcomes.

How to Provide Feedback or Request New Features

Use the Help Center feedback form or send feedback directly by email.

Can You Request a Manual Review or Override If Unhappy With Results?

No manual reviews or overrides are available. If you’re unsatisfied, change your input or scenario and rerun the simulation.

How to Simplify the Platform Using Configure Mode

Enter Configure Mode and remove or hide fields not needed for your simulation.

This ensures better focus and faster processing.

Hardware Support

Get help with every device—setup, use, and care.

Using Qont on Apple iPhone (iOS 17–18): Common Issues and Fixes

Qont is fully supported on iOS 17 and 18. For best results:

Use the latest version of Safari or Chrome.
If QontVision (camera scanning) does not work, go to Settings > Privacy > Camera and enable camera access for your browser or the Qont app.
For microphone use, repeat the same step for Microphone access.
If pages do not load or features are missing, clear your browser cache in Settings > Safari > Clear History and Website Data.
Always keep iOS and your browser/app updated to the latest version.

Using Qont on Apple iPad (iPadOS 17–18): Multitasking and Access

Qont works in Safari and Chrome on iPadOS. For multitasking:

Some features may not display correctly in split view or Slide Over. Use Qont in full-screen mode for best results.
For camera/mic access: Settings > Privacy > Camera/Microphone, then enable for your browser/app.
Apple Pencil input is supported for drawing/annotating (if Qont supports these features natively).
If input fields lag or features are greyed out, reload the tab or close background apps.

Qont on MacBook (macOS 13–14, Safari & Chrome): Permissions and Access

Qont works best in updated Safari or Chrome.
To enable camera/mic: Go to System Settings > Privacy & Security > Camera/Microphone and check your browser/app.
Downloads may be blocked by your browser; allow downloads in Safari/Chrome Settings.
If you see “Not Trusted” warnings, check System Preferences > Security & Privacy and allow the app/site.

Using Qont on Windows 10/11 PCs (Edge/Chrome): Known Issues and Fixes

Qont is supported on Edge and Chrome.
If camera or microphone access fails, go to Settings > Privacy > Camera/Microphone and allow access for your browser/app.
Download issues: Check browser pop-up blockers or Windows Defender SmartScreen.
Local storage: If simulations do not save, clear browser cache or ensure your device has enough storage.

QontVision on Android Phones (Samsung, Pixel, etc., Android 13–14): Permissions and Browser Support

Use Chrome or the latest Android browser for full compatibility.
Enable camera and microphone via Settings > Apps > [Browser/App] > Permissions.
If QontVision scanning fails, make sure battery saver or privacy features aren’t blocking camera access.
Some Android devices may block downloads from unknown sources; approve downloads in browser settings if prompted.

Using Qont on Samsung Galaxy Tablets (Tab S8/S9): Touch and Display Support

Use Chrome or Samsung Internet Browser for the best experience.
If split screen/multitasking causes glitches, use full-screen mode.
If touch or field dragging doesn’t work, restart your browser/app and make sure your device is updated.

Using Qont on Google Pixel Phones (Pixel 7/8/Pro): Camera and Permissions

Qont and QontVision are fully supported in Chrome.
Enable camera/mic access in Settings > Apps > Chrome > Permissions.
If scanning or download features do not work, clear cache or update Chrome.

Using Qont on Nothing Phone (Android): Compatibility Tips

Supported in Chrome and other major browsers.
Enable camera and microphone in app permissions.
No unique compatibility issues reported as of July 2025; follow Android standard troubleshooting.

Using Qont on Chromebooks (ChromeOS): Browser and Device Tips

Qont runs in the Chrome browser; camera/microphone permissions must be granted in Settings > Privacy & Security.
Downloads: Ensure the browser is allowed to save files to device storage.
For touch issues, update your Chromebook OS and Chrome browser to the latest version.

Using Qont on Linux PCs (Ubuntu, Mint, Fedora): Browser Support and Security

Qont works in the latest versions of Chrome and Firefox on Linux.
If you see permission or security prompts, check browser site permissions for camera/microphone.
For downloads, allow pop-ups and file access in browser settings.
No major compatibility issues are reported for standard Linux distributions.

Using Qont on Sony Xperia Phones (Android 13–14)

Supported in Chrome, Firefox, and Edge browsers.
Allow camera and microphone in Settings > Apps > [Browser] > Permissions.
If downloads are blocked, enable storage permissions.

Qont on LG Phones (Android)

Use Chrome for best compatibility.
Grant camera and storage access via app permissions.
For outdated LG devices, update the browser for best results.

Using Qont on Fairphone (Android)

Supported in Chrome and Firefox.
Enable camera, mic, and file permissions in device settings.
Update Fairphone OS and browser for best experience.

Qont on Motorola Moto Series Phones

Use Chrome for full compatibility.
If QontVision scanning doesn’t work, check permissions and restart the device.

Using Qont on ZTE/Nubia Phones

Chrome, Firefox, and Edge supported.
Enable camera and storage access via system settings.
Update Android OS for improved security and compatibility.

Qont on Alcatel Phones/Tablets

Supported in Chrome and compatible browsers.
Check permissions if features like camera or downloads are unavailable.

Using Qont on Google Nest Hub or Smart Displays

Qont is not supported on smart displays; use a standard browser on a laptop, phone, or tablet.

Qont on Apple TV (tvOS)

Qont is not supported on Apple TV or tvOS.
For viewing reports, use AirPlay from your iPhone, iPad, or Mac.

Using Qont on Roku Devices

Qont is not compatible with Roku OS or the Roku browser.
Use a computer or mobile device for access.

Qont on Android TV Devices

Not supported on Android TV OS.
For best experience, use a browser on a computer, phone, or tablet.

Using Qont on Microsoft Xbox (Edge Browser)

Edge browser on Xbox can load Qont, but features may be limited.
Camera, mic, and download support is not guaranteed.

Qont on PlayStation Consoles (Browser)

PlayStation’s web browser may run basic Qont features but is not officially supported.
Use a computer or mobile device for full features.

Using Qont on Nintendo Switch (Web Browser)

Qont is not supported on Nintendo Switch.
Use other devices for simulations and reports.

Qont on Tesla In-Car Browser

Qont may load in the Tesla browser, but not all features will function.
For full access, use a phone, tablet, or laptop.

Using Qont on Panasonic Smart TVs (Browser)

Qont is not supported on smart TV browsers.
Use a dedicated computing device for secure access.

Qont on Philips/Android Smart TVs

Not supported on TV browsers; use a tablet, phone, or PC.

Using Qont on Huawei MateBook Laptops

Fully supported in Chrome, Edge, and Firefox.
Ensure device firmware and browsers are updated.

Qont on Google Glass or Wearable Devices

Not supported. Qont requires a standard web browser or app.

Using Qont on Steam Deck (SteamOS)

Qont works in the Steam Deck browser (based on Chromium), but touch features may vary.
Use desktop mode for full functionality.

Qont on Raspberry Pi (Pi OS, Chrome/Firefox)

Supported in Chromium or Firefox browsers.
Performance may be limited on lower-spec Pi devices; use the latest Pi OS for best results.

Using Qont on HP Chromebooks

Qont runs in the Chrome browser with full compatibility.
For camera or mic access, go to Settings > Privacy & Security > Site Settings and enable permissions.
Update ChromeOS regularly for optimal performance.

Qont on Dell Chromebooks

Fully supported in the Chrome browser.
If experiencing download or export issues, check for ChromeOS and browser updates.

Using Qont on Acer Chromebooks

Use Chrome browser and keep ChromeOS up to date.
For issues with camera, microphone, or touch, check permissions and reboot device.

Qont on Lenovo Chromebooks

Chrome browser is fully compatible.
For login or sync issues, clear cache or restart device.

Using Qont on Google Pixelbook and Pixel Slate

Qont is supported in the Chrome browser.
For touch and stylus, update your device and Chrome to the latest version.

Qont on Surface Duo/Foldable Android Devices

Use Chrome or Edge browsers.
Qont interface adapts to foldable displays, but best results are in full-screen mode.

Using Qont on Amazon Kindle Fire HD Tablets

Qont is best accessed through the Silk Browser.
Some features may be limited; for full compatibility, use Chrome on another device.

Qont on Asus Zenfone/ROG Phones

Chrome browser is recommended.
Update Android and grant camera/mic/storage permissions as needed.

Using Qont on Nokia Android Phones

Supported in Chrome and other mainstream browsers.
Enable all relevant permissions in app settings for QontVision features.

Qont on Realme Android Phones

Chrome or the built-in browser is supported.
Update device firmware and browser for best compatibility.

Using Qont on Vivo Android Phones

Supported via Chrome or other major browsers.
Grant camera, microphone, and storage access for all features.

Qont on Oppo Android Phones

Fully supported in Chrome.
For any blocking by ColorOS security features, whitelist your browser/app.

Using Qont on TCL Android Phones/Tablets

Use Chrome for full support.
If camera or storage is blocked, check TCL’s system permissions.

Qont on Honor Phones (MagicUI/Android)

Chrome and compatible browsers are supported.
Update MagicUI and the browser for best experience.

Using Qont on Meizu Phones

Chrome or Firefox recommended.
Enable permissions for camera, microphone, and file access.

Qont on Micromax/Infinix/Other Indian Android Brands

Chrome and up-to-date Android browsers are supported.
Grant permissions in device settings for all Qont features.

Using Qont on Ubuntu Touch Devices

Qont works in the Morph browser, but performance may be limited compared to desktop OS.
For full feature support, use a PC, Mac, or mainstream Android/iOS device.

Qont on PinePhone (Linux Mobile)

Use the included web browser (Morph or Firefox).
Some features may be limited; performance may vary depending on hardware.

Using Qont on KaiOS (Feature Phones like JioPhone)

Qont is not supported on KaiOS feature phones.
Use a smartphone, tablet, or computer for access.

Qont on Blackberry Android Phones

Chrome and Android browsers are supported.
Ensure device OS and browser are up to date; grant all necessary permissions.

Using Qont on iPhone with Face ID/Touch ID: Security Tips

If using Face ID or Touch ID, Qont works with standard browser/app authentication.
To keep sessions secure, lock your phone when not in use.
For issues with biometric logins, re-enable Face ID/Touch ID in your device’s settings and update your browser/app.

Qont on iPad Mini/Air/Pro: Device-Specific Display Adjustments

All iPad models are supported.
For best performance, use the latest iPadOS and keep your browser/app updated.
If text or images appear too small, adjust in Settings > Display & Brightness or use browser zoom controls.

Using Qont on Apple Watch: Limitations and Features

Qont is not currently supported on Apple Watch.
For notifications or summaries, use the iPhone/iPad app connected to your Watch.

Qont on Microsoft Surface Devices (Pro, Go, Laptop)

Qont works in Edge and Chrome on all Surface devices.
Use full-screen mode for best experience with touch or pen input.
For pen or stylus compatibility, ensure your browser/app supports handwriting if needed.

Using Qont on Samsung Galaxy S Series (S21–S24): Camera & App Use

Fully supported in Chrome and Samsung Internet Browser.
Grant camera/mic permissions in Settings > Apps > [Browser] > Permissions.
For performance, update your OS and close background apps.

Qont on Samsung Galaxy Note Series

Same as S Series: Use Chrome/Samsung Internet.
S Pen is supported for handwriting if browser/app allows.
Grant permissions for camera and mic for QontVision features.

Qont on Google Pixel Tablets

Use Chrome for full compatibility.
If keyboard or pen input isn’t recognized, restart your device or update your browser/app.
Adjust display size or orientation for optimal view.

Using Qont on OnePlus Phones (OxygenOS/Android 13–14)

Supported in Chrome, Edge, and Firefox.
For camera access, go to Settings > Apps > [Browser] > Permissions.
For download issues, check app permissions and browser security settings.

Qont on Xiaomi/Redmi/POCO Phones

Use Chrome or the latest Android browser.
Go to Settings > Apps > Permissions to enable camera, mic, and storage for downloads.
For OS-specific quirks, ensure MIUI is updated.

Using Qont on Oppo/Vivo/Realme Devices

Supported in Chrome and compatible browsers.
Grant camera and storage permissions in system settings.
For security prompts or app blocking, whitelist Qont in your security app.

Using Qont on Huawei Devices (EMUI/HarmonyOS)

Use the latest version of Chrome or the Huawei browser.
Camera/mic permissions are in Settings > Apps > Permissions.
For app installation issues, download only from Google Play or Huawei AppGallery.

Qont on Amazon Fire Tablets

Use the built-in Silk Browser or install Chrome/Firefox.
Some features may be limited due to Fire OS restrictions.
Enable camera/mic in Settings > Apps & Notifications > App Permissions.

Using Qont on ASUS ZenBook/ROG Laptops

Fully supported in Chrome, Edge, or Firefox.
For webcam/mic use, check Windows Settings > Privacy > Camera/Microphone.
No special configuration needed beyond browser permissions.

Qont on Lenovo ThinkPad/IdeaPad Laptops

Use Chrome, Edge, or Firefox.
If experiencing performance lag, update your browser and check for system updates.

Using Qont on HP Envy/Spectre/Pavilion Laptops

Supported in major browsers (Chrome, Edge, Firefox).
Camera/mic must be enabled in Windows Privacy Settings.
For download issues, allow downloads in your browser.

Qont on Dell XPS/Inspiron/Latitude Laptops

Use updated Chrome, Edge, or Firefox.
Enable permissions as prompted by Windows and your browser.

Using Qont on Acer Aspire/Predator Laptops

Chrome, Edge, and Firefox all supported.
Update your OS and browser for the best results.
No specific hardware conflicts known.

Using Qont on Razer Blade/Laptops

Supported in all major browsers.
If RGB or keyboard features interfere, adjust through Razer Synapse.

Qont on MSI Laptops

Chrome, Edge, and Firefox recommended.
If gaming mode is on, switch to normal mode for office apps for optimal Qont performance.

Using Qont on Chromebook Plus Devices

Supported via Chrome browser.
For issues with touch or stylus, update ChromeOS and check device settings.